1. Acceptance of Terms
By accessing or using GlowLikes ("we", "us", "our") website at glowlikes.io, placing an order, or engaging any of our services, you ("you" or "Client") agree to be bound by these Terms of Service. If you do not agree, please do not use our services. These terms apply to all visitors, customers, and users of our platform.
2. Services
GlowLikes provides social media management services including but not limited to content creation, video editing, graphic design, SEO, channel audits, ads setup, and growth strategy for platforms including YouTube, Instagram, TikTok, and X (Twitter). Service details, deliverables, and timelines are described on the respective service or product pages.
We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice. We will not be liable for any modification, suspension, or discontinuation of services.
3. Orders & Payment
All prices are listed in USD. Orders are confirmed upon successful payment processing. We use secure third-party payment processors; your payment details are never stored on our servers.
By placing an order, you confirm that you are authorized to use the payment method provided and that the billing information you supply is accurate. We reserve the right to cancel orders suspected of fraud.
4. Delivery & Turnaround
Estimated delivery times are stated on each service page. Timelines begin once we have received all required materials and information from you (briefs, account access, brand assets, etc.). Delays caused by incomplete or late submission of required materials are the Client's responsibility and do not constitute grounds for a refund.
Delivery times are estimates, not guarantees. Complex projects or high demand periods may require additional time. We will communicate any significant delays proactively.
5. Client Responsibilities
You agree to:
- Provide accurate, complete, and timely information and materials required to perform the services
- Ensure you own or have the rights to any content, trademarks, or assets you provide to us
- Not use our services for illegal, deceptive, or harmful purposes
- Comply with the terms of service of the respective social media platforms
- Not share account credentials or access details with unauthorized parties
6. Intellectual Property
Upon full payment, you receive a non-exclusive, non-transferable license to use the deliverables we create for you for the intended purpose. GlowLikes retains the right to display completed work in our portfolio unless you request otherwise in writing prior to project start.
All website content, brand assets, and proprietary tools developed by GlowLikes remain the intellectual property of GlowLikes.
7. Results Disclaimer
Social media growth results vary based on many factors outside our control, including platform algorithm changes, audience behavior, content quality, and market conditions. GlowLikes does not guarantee specific results such as follower counts, views, engagement rates, or revenue. Our services are provided on a best-effort basis and we stand behind the quality of our deliverables, not specific performance outcomes.
8. Limitation of Liability
To the maximum extent permitted by applicable law, GlowLikes shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, loss of data, or loss of business opportunities, arising from your use of our services.
Our total liability for any claim arising from these terms or our services shall not exceed the amount you paid for the specific service giving rise to the claim.
9. Confidentiality
Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the engagement. This includes login credentials, business strategies, and unpublished content. This obligation survives termination of the service relationship.
10. Termination
Either party may terminate a service engagement with written notice. For ongoing/subscription services, termination takes effect at the end of the current billing period. For one-time projects already in progress, no refund will be issued for work already completed. Please review our Refund Policy for full details.
11. Governing Law
These Terms of Service shall be governed by and construed in accordance with applicable law. Any disputes shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration.
12. Changes to Terms
We reserve the right to update these Terms of Service at any time. We will notify users of material changes via email or a prominent notice on our website. Continued use of our services after changes constitutes acceptance of the revised terms.
13. Contact
Questions about these Terms? Email us at [email protected]