1. Who We Are
GlowLikes ("we", "us", or "our") is a full-service social media management agency operating at glowlikes.io. We provide content creation, growth strategy, and advertising management services for platforms including YouTube, Instagram, TikTok, and X (Twitter). For any privacy-related questions, contact us at [email protected].
2. Information We Collect
We collect information you provide directly to us, including:
- Name and email address when you contact us or place an order
- Billing and payment information processed securely through third-party payment providers
- Social media account details you share when engaging our services
- Communication history (emails, chat messages)
We also collect certain data automatically when you visit our website:
- IP address, browser type, and operating system
- Pages visited, time spent, and referring URLs
- Cookie and tracking data (see Section 6)
3. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders and service requests
- Communicate with you about your account, orders, and support
- Send transactional emails and service updates
- Improve our website, services, and customer experience
- Comply with legal obligations
We do not sell your personal data to third parties.
4. Legal Basis for Processing
We process your personal data under the following lawful bases:
- Contract performance — to deliver services you purchase
- Legitimate interests — to improve our services and prevent fraud
- Legal obligation — to comply with applicable laws
- Consent — for marketing communications (you may withdraw at any time)
5. Data Sharing & Third Parties
We may share your information with trusted service providers who assist in operating our website and delivering services (e.g., payment processors, email delivery, analytics). These providers are contractually obligated to keep your information confidential and use it only to provide services on our behalf.
We may also disclose your information if required by law or to protect the rights, property, or safety of GlowLikes, our customers, or others.
6. Cookies
Our website uses cookies to enhance your browsing experience. These include essential cookies (required for the site to function), analytics cookies (to understand usage), and preference cookies (to remember your settings). You can control cookie settings via your browser. Disabling certain cookies may affect site functionality.
7. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are typically retained for 7 years for accounting and legal purposes. You may request deletion of your data at any time by contacting us.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to access the data we hold about you
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict or object to processing
- Right to data portability
- Right to withdraw consent at any time
To exercise any of these rights, email us at [email protected].
9. Security
We implement industry-standard security measures including SSL encryption, secure payment processing, and access controls to protect your personal data. However, no method of transmission over the internet is 100% secure.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or emailing you. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact
For any privacy concerns or requests, contact us at: [email protected]